Shipping Policy

This official Shipping Policy is exclusively formulated to regulate all order delivery related rules for all goods purchased via aeropressmall.com, binding all shopping behaviors between platform registered consumers and our operating entity, all commodity settlement transactions adopt United States Dollar (USD) as the only legal billing currency throughout checkout and post-order settlement procedures, and this policy applies to all individual end-consumer orders as well as qualified bulk wholesale orders placed through wholesale@aeropressmall.com channel without regional exception within our global delivery service coverage scope. All content under this policy clarifies unified standards covering order pre-delivery processing cycle, outbound logistics arrangement, global delivery timeline, complimentary free shipping rule, parcel tracking service and abnormal delivery handling mechanism, serving as authoritative reference document for all customers to understand our platform’s complete shipping service system before finalizing payment on aeropressmall.com, customers completing order payment shall be deemed to have fully read, understood and agreed to abide by every clause listed within this Shipping Policy automatically. We reserve reasonable right to revise partial policy terms occasionally to adapt global cross-border logistics industry environment changes, and updated clauses will be synchronously published on aeropressmall.com Shipping Policy page without separate individual email notification to historical platform users, customers need to check policy page content periodically before new order placement to confirm latest effective delivery regulations.

After customer successfully completes full payment for submitted shopping cart order on aeropressmall.com checkout page, our internal warehouse management department initiates standardized order processing workflow immediately, and our fixed official order preparation cycle is defined as 1 to 3 consecutive working days excluding statutory non-business rest days that affect warehouse daily operation. During this fixed processing period, our professional warehouse staff completes four sequential core operational steps strictly following internal SOP specification: first step is system order information cross-verification to confirm recipient name, accurate delivery address, purchased product specification, quantity and matching accessory list fully consistent with customer’s submitted checkout data; second step is designated commodity picking from classified centralized warehouse storage zones according to verified order item details; third step is physical quality inspection on picked AeroPress coffee maker products, checking product outer packaging integrity, model matching, spare accessory completeness and surface product condition to exclude damaged or incomplete items before packaging; fourth step is standardized anti-collision outer box packaging with customized shockproof filler material suitable for long-distance cross-border transportation, then finished packaged parcel waits for designated logistics carrier pickup arrangement. No expedited urgent shipment service or extra-cost priority outbound option is available on aeropressmall.com at present, all orders follow identical 1-3 working days processing schedule uniformly regardless of order amount, purchased product quantity or customer’s optional request for faster dispatch, customers can check real-time order processing progress via built-in order inquiry function after logging into personal member account on aeropressmall.com.

Once finished packaged parcels are formally handed over to contracted global logistics service providers and generate unique official logistics tracking number synced to customer’s background order page, the official estimated in-transit delivery cycle for all global destinations within our service range is fixed uniformly at 6 to 12 calendar days, this unified delivery timeframe standard is implemented across all covered countries and territories without regional differentiated delivery timeline classification, no separate domestic/overseas split delivery rule or tiered expedited shipping plan is set on aeropressmall.com per business requirement. Actual arrival date may generate minor reasonable floating deviation within the fixed 6-12 days range caused by uncontrollable objective factors including regional customs random inspection schedule adjustment, short-term local logistics terminal warehouse backlog, extreme abnormal weather impact on cross-border transportation routes and temporary regional public transport restriction policies, such natural floating delay within standard timeline scope shall not constitute platform delivery default responsibility. After tracking number is released, customers can input unique tracking code into designated logistics tracking entrance on aeropressmall.com anytime to view real-time parcel transit location, transportation status and estimated upcoming delivery update information throughout whole shipping cycle.

One core long-term preferential shipping benefit of aeropressmall.com is permanent complimentary free global delivery service covering every single valid paid order generated on our website, all listed AeroPress coffee maker commodities and matching auxiliary accessories in our online product catalog automatically enjoy zero freight charge policy at checkout stage, no minimum order value threshold, no order quantity restriction and no hidden regional shipping surcharge to activate free shipping qualification, all freight expenses of cross-border logistics transportation are fully borne by our platform operation cost without any additional cost passed on to purchasing customers at any stage of order execution. This all-inclusive free shipping rule synchronously applies for both regular individual retail orders and pre-approved bulk wholesale orders cooperated via wholesale@aeropressmall.com mailbox, qualified bulk wholesale clients also enjoy same zero delivery cost treatment on aeropressmall.com after signing formal cooperation agreement with our wholesale management department and confirming batch order details, the only possible extra expenditure customers may encounter separately is import duty or local customs clearance tax regulated by recipient’s domestic local customs authority of destination country, such statutory government-imposed charges are out of our platform’s control scope and shall be borne by recipient side independently according to local official customs regulation if applicable.

In case of unexpected abnormal delivery situations including official logistics confirmation of whole parcel lost during transit or obvious outer package damage caused by violent transportation after parcel leaves our outbound warehouse, customers must submit formal abnormal shipping claim application via official support@aeropressmall.com email within 7 calendar days after receiving delivery notification or tracking abnormal update, and attach corresponding official logistics damage certification document or lost confirmation proof issued by contracted logistics company in application content for our aftersales team’s formal review and verification work. After our professional aftersales department completes document authentication and confirms abnormal situation is attributable to logistics carrier’s fault, customers can choose between two official settlement solutions provided by aeropressmall.com without extra cost: either free full re-delivery of identical ordered products via our standard free shipping channel following original 1-3 working days processing +6-12 days delivery rule again, or cancel relevant abnormal order entirely and trigger full original payment refund process complying with our official Refund Policy’s fixed 5-10 working days refund arrival timeline accordingly. If customers fail to submit abnormal claim within regulated 7-day application period without reasonable objective proof for overdue application, aeropressmall.com reserves right to reject subsequent delayed abnormal shipping compensation request legally.