Refund Policy

This Refund Policy is the exclusive official legal document governing all return application, returned goods acceptance inspection and payment refund execution related business for all commodity orders completed payment on aeropressmall.com, all order transactions adopt USD as unified settlement currency, every consumer placing purchase order on our website acknowledges full acceptance of all clauses stipulated in this policy once completing payment confirmation, all aftersales return and refund operations implemented by aeropressmall.com will strictly follow written rules listed below without arbitrary alteration for individual order cases. This policy closely matches our fixed core aftersales commitment of 60-day free return plus complimentary return shipping and 5-10 working days formal refund processing cycle after warehouse receipt of returned intact goods, synchronously coordinate with Shipping Policy’s global delivery standards to form complete closed-loop post-purchase consumer protection system for all AeroPress product buyers on aeropressmall.com, meanwhile relevant clause applies uniformly for retail orders and authorized wholesale orders from wholesale@aeropressmall.com clients with separately agreed supplementary bulk return terms attached in signed wholesale cooperation contract if needed. Our platform holds right to moderately adjust partial policy details along with global e-commerce aftersales industry standard update, revised policy version will be permanently posted on aeropressmall.com dedicated Refund Policy page for all users’ free inquiry reference at any time.

All commodities purchased from aeropressmall.com enjoy official 60-calendar-day free return qualification starting counting from the exact date customers physically receive ordered parcels signed for at delivery address, the entire 60-day return window is the core eligible time limit to initiate valid return application without any return shipping cost deduction or restocking penalty fee imposed on applicants, return freight for all eligible returned products is fully covered by our platform operating expense as part of our aftersales benefit commitment, customers bear zero outbound cost for sending items back to our designated return warehouse address. To qualify for successful free return approval, returned AeroPress coffee maker products and matched original accessory parts must satisfy uniform intact condition requirement: complete original manufacturer factory outer packaging box stays undamaged, original product instruction manuals, filter accessories and all bundled complimentary small parts attached on original factory package are fully retained without missing or self-disassembly damage, product main body keeps unused brand-new state without artificial scratch, bump damage, liquid soaking or secondary use traces caused by customer’s personal operation error; customized personalized modified products or products damaged artificially by improper user operation are excluded from free return eligible scope and cannot apply for free return service under this policy clause. Customers need to launch formal return request via support@aeropressmall.com official mailbox within regulated 60-day valid period and fill in required information including original order number, purchased product model, return application reason and recipient original payment account details for our aftersales specialist’s preliminary audit work.

After our customer service team approves customer’s submitted valid return application and issues exclusive official return authorization number plus designated return receiving warehouse address via reply email to applicant, customers arrange proper protective repackaging of qualified returned goods and deliver parcels back to specified warehouse address with pre-assigned return authorization number clearly marked on outer shipping box surface, we provide complimentary return shipping arrangement guidance to all approved return applicants without charging any parcel sending cost. Once returned packages arrive at our centralized return warehouse, our dedicated incoming return inspection team conducts detailed item condition verification work within 1-3 working days after parcel physical receipt, cross-checking returned product model consistency with original order record, outer packaging completeness, accessory matching integrity and main product intact status according to return application submitted information. If inspection result fully complies with free return condition specified in preceding clause, our warehouse department issues formal return acceptance confirmation document and synchronously transfers valid refund application to platform financial department for subsequent fund returning operation; in case returned goods fail inspection due to missing original accessories, damaged package or artificial product destruction, we send detailed inspection result notification to applicant via support@aeropressmall.com email and reserve right to reject corresponding full refund request, customers can choose to have unqualified returned items shipped back at their own independent freight expense or abandon parcel processing entirely as personal selection.

Upon receiving formal passed inspection acceptance document from warehouse division, our platform finance department activates official refund procedure immediately and completes full original payment fund transfer back to customer’s initial payment binding account within fixed unified cycle of 5 to 10 consecutive working days counted starting on the exact day of return acceptance confirmation, all refunded principal amount is calculated based on original checkout USD settlement amount without deducting any platform service fee, transaction handling cost or prior borne free shipping expense from total refund sum as our core aftersales commitment on aeropressmall.com. The actual fund arrival time in customer’s personal payment account may generate minor reasonable delay floating within 5-10 working days fixed range resulting from third-party payment institution’s internal capital settlement schedule rules, such uncontrollable payment channel delay does not belong to our platform’s refund processing default liability, customers can track refund application real-time progress through personal member account backend order management page or send inquiry email to support@aeropressmall.com for manual check anytime during refund waiting period. For partial item return of one multi-item order instead of full order cancellation, finance team calculates corresponding single item original purchase amount in USD according to order split detail and implements partial fund refund following identical 5-10 working days processing timeline uniformly.

Clear exception situations that cannot enjoy our standard 60-day free return and complimentary refund service are explicitly defined under this policy to standardize abnormal aftersales boundary on aeropressmall.com: first category refers to discounted flash-sale limited-time promotional commodities marked with non-refund special label on individual product detail page during checkout; second includes goods severely damaged caused by customer’s wrong operation, improper storage environment or self-modification disassembly after normal receipt; third stands for free gift items attached as order promotional bonus without independent payment cost, complimentary gifts cannot be returned separately for cash refund unless corresponding main purchased product meets full return standard and completes full order return procedure together with matching free accessories; fourth covers orders already processed partial product replacement service via prior aftersales negotiation, replaced single items no longer support independent separate return application alone. All exception category detailed prompts are displayed on relevant product page or shopping cart checkout reminder section on aeropressmall.com in advance for customer’s pre-purchase reference.