Privacy Policy

1. Policy Purpose & Core Information Protection Principle

This Privacy Policy is formulated to standardize the full-cycle personal user information collection, storage, utilization, protection and authorized disclosure management rules implemented by aeropressmall.com for all website visitors, registered platform members and completed order purchasers accessing our e-commerce website, our core guiding principle throughout all personal data handling work adheres strictly to user’s information security priority, only collect necessary minimal personal information required to complete normal online shopping transaction, order delivery arrangement and official aftersales service processing, never conduct unauthorized excessive personal data gathering or non-purpose cross-platform user information resale business for commercial profit at any circumstance. All personal information collected via aeropressmall.com related operation activities will be processed in compliance with global mainstream personal privacy protection specification requirements, this policy content clarifies every detailed information processing norm and user’s legitimate data management rights available on our website, all users accessing aeropressmall.com for browsing, account registration or commodity purchase shall automatically recognize and consent to our information collection rules written under this Privacy Policy from the moment of personal information active submission on site, policy update version will be synchronously published on aeropressmall.com Privacy Policy dedicated page for permanent public view without private notification to individual historical users.

2. Types of User Information We Legitimately Collect on aeropressmall.com

We divide all collected user data on aeropressmall.com into three independent classified categories according to collection purpose and information attribute, each category collection range is strictly limited to business necessary scope only:

First category: Voluntarily submitted active personal information, including data users manually fill in during member account registration stage (valid personal email address, optional account nickname); information filled at checkout payment page to finish order and delivery arrangement (recipient full legal name, detailed accurate physical delivery address, contact mailbox for order notification, payment channel binding account basic verification information); personal inquiry content and related supplementary identity details submitted via official press@aeropressmall.com and support@aeropressmall.com emails during pre-sales consultation or aftersales return/refund application communication process.

Second category: Passively collected non-sensitive browsing technical information automatically captured by our website’s standard backend operating system when users visit aeropressmall.com webpage, including visitor’s device access model, webpage browsing access time stamp, clicked product page browsing track, website access IP address and basic browser software version data; such technical browsing information is only used for our platform’s webpage operating stability optimization, product popular demand data statistical analysis and abnormal website access risk identification work without matching to specific individual user’s real identity information.

Third category: Authorized third-party payment institution feedback transaction information, namely basic payment order verification data returned by our cooperating formal payment service providers after customer completes successful order payment in USD currency, we only obtain necessary payment result confirmation information to complete order status update on aeropressmall.com and never access or store users’ complete private bank card number, payment password and full sensitive financial details from payment suppliers.

3. Legal Scope of Collected Information Usage Authorization

All legally collected user personal information from aeropressmall.com can only be utilized for five predefined legitimate business purposes clearly listed in this policy without out-of-scope arbitrary exploitation:
  1. Complete core online shopping order fulfillment work: use recipient name, delivery address and contact email to coordinate warehouse outbound processing, global logistics delivery arrangement and real-time order status notification sending following our Shipping Policy’s 1-3 working days dispatch +6-12 days delivery rule, synchronously push discount promotional activity notification emails to registered user mailbox only when users explicitly opt into preferential newsletter subscription service on site;
  2. Process all aftersales service requests: rely on reserved order related user information to audit 60-day free return application, organize returned goods warehouse inspection and implement fixed 5-10 working days refund processing complying with Refund Policy clauses after customers submit return demand via official support mailbox;
  3. Optimize aeropressmall.com website operation experience: adopt aggregated anonymous browsing statistical data to adjust product page layout, optimize discount commodity recommendation logic and improve overall website access fluency for future visitor shopping experience upgrade;
  4. Respond timely to user-initiated official consultation emails sent to press@aeropressmall.com, support@aeropressmall.com and wholesale@aeropressmall.com, match relevant order and user background information to accelerate specialist reply efficiency for pre-sales, aftersales and bulk wholesale cooperation inquiry needs;
  5. Fulfill statutory legal obligation when required by formal government regulatory authority’s legitimate official information disclosure notice according to applicable local legal requirements of relevant jurisdiction regions.

4. User Personal Data Security Protection & Storage Standard

aeropressmall.com deploys industry-standard encrypted information storage technology on our core website backend server system to realize classified secure storage of all collected user personal information data, sensitive identity and payment related information is stored under advanced encryption protection mechanism while non-sensitive browsing statistical data adopts regular classified archiving management mode, our internal data management team sets multi-level strict access authority partition rule for backend user information database, only designated authorized platform core operation staff with post-specific access permission can enter corresponding data area for required business information query, internal employee unauthorized private download, copy or outward leakage of user personal data is strictly prohibited under internal company management regulation with corresponding disciplinary constraint mechanism in place. We maintain regular periodic server system security maintenance and vulnerability inspection work to reduce external hacker illegal intrusion and data theft risk for stored user information; besides, we do not store user complete sensitive payment financial data long-term after order full completion and post-refund final settlement, related payment verification information will be cleared per regular data cleaning schedule after finishing required order financial reconciliation work.

5. User’s Legitimate Personal Information Management Rights

All users holding registered member account on aeropressmall.com enjoy four core legal data rights under this Privacy Policy: first is information inquiry right, users can log into personal account backend anytime to view their own stored personal registered information and historical order data; second is information revision right, users can independently modify wrong delivery address, contact email and optional nickname information via personal account setting page on aeropressmall.com without platform assistance; third is information deletion right, users can submit formal account cancellation application via support@aeropressmall.com mailbox after clearing all unfinished pending orders and unresolved aftersales disputes, after application approval we permanently erase user’s relevant personal information from our official storage database; fourth is unsubscribe right, registered users can opt out of subsequent promotional discount newsletter email receiving service via one-click unsubscribe link attached inside every marketing email sent from our platform mailbox system at any time without adverse impact on existing valid finished order’s follow-up aftersales service guarantee.